WHY

Managers are responsible for the effective working of their Organisations. Some managers succeed; some do not. In the present rapid economic growth we cannot afford to have less effective managers. Every one should work effectively to achieve the objective of the Organisation to compete and survive in the world market. In this context, managers should equip themselves with new skills for meeting the situations.

THE TOPICS COVERED ARE:

• Competition for success
• Empowerment
• Concept of internal and external customer satisfaction
• Getting to yes situation (Managing people)
• Problem solving and decision making
• Net working